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GUEST CARE

Our mission and vision is for our guest to feel comfortable in anyway possible by providing the needs needed.

Travelers love sharing their experiences with travel companies, publicly. In fact, research from Stackla found that:

  • 89% of travelers would post a photo or video about a travel destination they loved;

  • 83% of them would post about a positive hotel or resort experience and;

  • 67% of them would post about a positive transportation experience. 

Privacy & Safety

Today’s traveler isn’t one to take things at face value. They will do their own research, and compare options before making a well-thought-out and calculated choice for the right travel partner. Now, more than ever, guest are willing to do business only with travel companies that they can trust. 

One of the most important aspects for guest when deciding on a travel and hospitality partner (apart from price, of course) is the time you can help them save on planning, researching, and booking their travel.

Many travelers, especially those traveling on business, appreciate a swift and simple booking process. In fact, they’re happy to pay more for such an excellent customer service experience.

And that’s why providing personal and meaningful guest care service has become critical for travel businesses today.

Checking Inquiries

The 21% of travelers are more likely to leave a review after a negative experience at a travel agency than a positive one. And, 35% of travelers would think twice before booking if they find more negative reviews than positive ones.

No surprises then that the travel companies that stand out are the ones that deliver experiences beyond what most others in the market are offering. Guest conversations are another useful source of relevant guest data. The past interactions customers have had with your customer care team can give you important cues into their travel preferences. This data can in turn help you craft unique, tailored, and memorable travel experiences for our guest.

Payment Methods

Banco De Oro BDO bank

Gcash

Cash

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